Support
Product Technical Support
Nexus Software LLC provides technical support to its direct end customers and solution provider partners for all licensed products. Please use the process described below so that we can quickly identify and resolve any issue that you may be experiencing.
If your organization has received a Nexus Software product as part of a third party package, please address any issues you may have with your supplier. Doing so is the quickest way to resolve the issue as we may have already worked with them to provide a solution.
Reporting Issues
When reporting a problem to Nexus Software Technical Support, the preferred method is via email to our technical support staff. When doing so, please provide the following information to expedite the handling and resolution of the problem. A problem tracking number will be issued in the email reply and should be used as a reference for any related correspondence.
Contact Name
Company Name
Company Address
Telephone Number
Fax Number
Nexus Software LLC Product Name
Nexus Software LLC Product Version Number
Priority/status of issue (cosmetic/development/production/critical)
Operating System w/Service Pack if applicable
Device Model (e.g. IBM 4722-3)
Device Firmware Level (if available)
Include Device Configuration (i.e. com, network and device specific settings)
Problem Description (include exact text of error messages or error codes)
Include any trace files
Include any Visual Media Definition Facility (VMDF) .vmd library file being used
If it is Cash Dispenser related, include the .ini files from the \WRM directory
Technical Support Contact Information:
Phone +1 (440) 210-3400
Fax +1 (440)-210-3401
techsupport@nexussoft.net
Product Technical Support
Nexus Software LLC provides technical support to its direct end customers and solution provider partners for all licensed products. Please use the process described below so that we can quickly identify and resolve any issue that you may be experiencing.
If your organization has received a Nexus Software product as part of a third party package, please address any issues you may have with your supplier. Doing so is the quickest way to resolve the issue as we may have already worked with them to provide a solution.
Reporting Issues
When reporting a problem to Nexus Software Technical Support, the preferred method is via email to our technical support staff. When doing so, please provide the following information to expedite the handling and resolution of the problem. A problem tracking number will be issued in the email reply and should be used as a reference for any related correspondence.
Contact Name
Company Name
Company Address
Telephone Number
Fax Number
Nexus Software LLC Product Name
Nexus Software LLC Product Version Number
Priority/status of issue (cosmetic/development/production/critical)
Operating System w/Service Pack if applicable
Device Model (e.g. IBM 4722-3)
Device Firmware Level (if available)
Include Device Configuration (i.e. com, network and device specific settings)
Problem Description (include exact text of error messages or error codes)
Include any trace files
Include any Visual Media Definition Facility (VMDF) .vmd library file being used
If it is Cash Dispenser related, include the .ini files from the \WRM directory
Technical Support Contact Information:
Phone +1 (440) 210-3400
Fax +1 (440)-210-3401
techsupport@nexussoft.net